Skills
IT Skills
Proficient in Microsoft Office (Word, Excel, Outlook), patient record systems, and general office software.
• Problem Solving
Proactive in identifying issues and implementing practical solutions to improve processes and enhance patient/customer experience.
About
Customer Service Excellence
Extensive experience supporting patients and customers via phone, written communication, and face-to-face interaction, ensuring a professional and empathetic approach at all times.
• Administrative & Office Support
Skilled in managing diaries, booking appointments, handling correspondence, data entry, and maintaining accurate records in line with organisational standards.
• Communication Skills
Confident communicator with the ability to engage effectively with patients, colleagues, and stakeholders, including handling sensitive or complex situations.
• Complaint Handling & Resolution
Experienced in managing patient concerns and feedback, conducting investigations, and providing clear, timely written responses in line with governance frameworks.
• Governance & Compliance
Strong understanding of regulatory requirements including CQC standards, ensuring all work is compliant, auditable, and meets quality expectations.
• Data Management & Reporting
Ability to produce reports, maintain performance dashboards, and analyse data to support service improvements and decision-making.
• Organisation & Time Management
Highly organised with the ability to prioritise workloads, meet deadlines, and manage multiple tasks efficiently in fast-paced environments.
• Teamwork & Collaboration
Works effectively within multidisciplinary teams, supporting colleagues and contributing to a positive working environment.
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