Skills
Technical Troubleshooting & Problem Solving
Customer & Client Relationship Management
Team Support & Mentoring
Remote Support (TeamViewer)
1st & 2nd Line IT Support
Incident Logging & Documentation
Development: HTML, CSS, JavaScript, C#, PHP
Software: Microsoft Office (Word, Excel, PowerPoint), Adobe InDesign, Photoshop
Other: Remote diagnostics, system monitoring, incident tracking
Systems & Tools: SAP, ServiceView, TeamViewer
CRM Systems (SAP, ServiceView)
Time Management & Working Under Pressure
About
Results-driven IT Support Analyst with experience across technical support,
customer service, and B2B environments. Innovative and adaptable individual with
proven ability to diagnose and resolve technical issues, support business-critical
systems, and maintain strong client relationships.
Profile Photo
