Skills
Customer service and customer support
Active listening
Strong organisational skills and attention to detail
Administration and record keeping
Handling enquiries and resolving issues
Working well under pressure and accepting feedback
interpersonal and communication skills
Teamwork and remote working
IT skills and use of standard software packages
Data protection and confidentiality awareness
Strong Excel skills
strong ability to articulate information clearly
Strong business sense and market knowledge
multi tasking
Patience, compassion & a positive attitude
phone etiquette
initiative and autonomy
Strong attention to detail and diligence
About
Dedicated and reliable customer service professional with proven experience supporting customers in fast-paced, remote working environments. Strong communication and problem-solving skills, with a calm and empathetic approach to handling enquiries, including those involving sensitive or complex needs. Experienced in scheduling services, managing records accurately, and working collaboratively with internal teams. A background in technology and cybersecurity supports strong data-handling, confidentiality, and system-use skills. Committed to delivering high standards of service and customer satisfaction.
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