Skills
Accountability -I accept personal accountability for own actions.
Applying analytical thinking during the problem solving and decision making.
Self development - Take ownership of own development
Compliance with organisation policies and procedures Service Orientation
Creating customer experience excellence
Product knowledge - Applying product knowledge to achieve result .
About
A simple question that each time the interview candidate attempts to answer, he discovers more and more of
himself indeed!!
When I bring myself to a post along with me I carry a varied heritage of close to 15
years of experience within the Aviation organisation.
While I carry empathy for our customers on one shoulder, I also have the tact to understand the implications of
my decisions on the business overall. Be it handling an irate passenger or a difficult staff member, be it a
tough decision that needs to be made considering the bigger picture, I learn to evolve myself and understand
the needs of the business. We are in a service industry but with a difference; that we need profits to survive
and to secure those profits we need a potent combination of delightful customer service and keen business
sense coupled with amazing leadership qualities that can inspire our teams to give their best. I also ensure
that I lead my team towards not only avoiding complaints but also earning compliments and appreciations.
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