Anonymous

Skills

• Managerial skills
• Case management
• Customer service
• Time management
• Attention to detail
• Computer software
• Team working
• Independent working
• Problem solving
• Multitasking

About

With a background spanning customer service, operations, administration, and team leadership, I am excited about the opportunity to contribute my skills, experience, and dedication to a new role. In my current role with the DWP, I manage and update multiple database systems and trackers, ensuring accuracy, confidentiality, and compliance with data protection policies. I communicate daily through email, telephone, and face‑to‑face interactions, often dealing with complex customer queries such as complaints, benefit issues, and new claims. I manage both my own diary and those of frontline colleagues, balancing pre‑booked appointments with fast‑changing demands, demonstrating resilience, adaptability, and excellent organisational skills. My ability to remain calm under pressure has been recognised through multiple team awards for customer service, accuracy, and adaptability. I am proficient in Microsoft Office applications, and pride myself on strong attention to detail. I have recently completed an accountancy qualification within my Level 4 Probate Law diploma which has sparked a strong interest in finance and enhanced my understanding of the field. Previous customer‑facing and administrative roles have strengthened my ability to manage multiple client accounts, resolve issues quickly, and collaborate effectively across departments. While at Holland & Barrett, I progressed from Customer Sales Advisor to Assistant Manager. This career progression allowed me to enhance my communication, leadership, and managerial competencies significantly. Building strong relationships has always been a priority in my work, and I enjoy supporting customers, colleagues, and partners alike. Alongside my professional experience, I have volunteered for over ten years as a Girl Guides leader. This has further enhanced my communication, leadership, mentorship, and teamwork skills, as well as my resilience and ability to manage diverse groups in dynamic situations.