Skills
Excellent verbal and written communication
Customer service and relationship building
Complaint handling and conflict resolution
Active listening and empathy
Ability to manage high volumes of enquiries (80–100 daily)
Time management and organisation
Multitasking in fast-paced environments
Attention to detail
Problem-solving and decision-making
Adaptability and quick learning of new systems
Social media management (Instagram DMs, comments, engagement)
Team collaboration and independent working
Professional and positive attitude
About
A highly motivated and customer-focused professional with strong communication and problem-solving skills. Experienced in handling customer enquiries, building positive relationships, and delivering high-quality service in fast-paced environments.
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