Skills
Front‑desk reception, phone handling, admin support, customer enquiries, conflict resolution, record‑keeping, Microsoft Office, and guest relations. I speak English, Hindi, and Nepali fluently.
About
I’m a customer‑focused professional with strong experience across reception, customer service, hospitality, and retail. I’m confident handling high‑volume enquiries, managing front‑desk duties, and communicating clearly with people from different backgrounds. I’m known for staying calm under pressure, solving problems quickly, and always giving a warm, welcoming service.
Achievements:
Handled 80–100 urgent enquiries per shift with accuracy and professionalism, kept 100% transaction accuracy in retail, and consistently delivered high customer satisfaction as the first point of contact.
Experience:
Customer Service Administrator at Cadent Gas – managing emergency calls, sensitive information, and strict SOP compliance.
Customer Service Assistant at Janasewa Café – welcoming customers, managing enquiries, and supporting busy service periods.
Retail Assistant at BhatBhateni – accurate payment processing and strong customer interaction.
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