Skills
• Customer Service & Customer Care
• Helpdesk & High-Volume Call Handling
• Customer Liaison & Relationship Management
• Job Logging & CRM System Accuracy
• Engineer & Contractor Coordination
• Diary Management & Workload Planning
• Complaint Handling & Resolution
• SLA & KPI Monitoring
• Administrative & Office Support
• Invoicing, Payments & Financial Administration
• Compliance Awareness (GDPR & Industry Standards)
• SAP, CRM & Job Management Systems
• Inbox & Email Management
• Data Entry & Record Keeping
• Team Support & Staff Coordination
• Process Improvement & Problem Solving
• Clear Written & Verbal Communication
• Organisation & Time Management
• Working Under Pressure in Fast-Paced Environments
• Strong Attention to Detail
About
Highly experienced customer service and administration professional with over 20 years’ experience supporting fast-paced operational teams across energy, engineering services, logistics, retail, and home services. Skilled at coordinating engineers, managing customer journeys, handling high-volume communications, and maintaining accurate CRM and financial records.
Strong background in customer liaison, job scheduling, complaint resolution, and diary coordination, with a calm, organised approach under pressure. Experienced in compliance processes including GDPR and industry standards, and confident using SAP, CRM, and job management systems.
Former business co-founder with proven leadership experience, overseeing operations, finance, HR, recruitment, and service delivery while managing engineers and administrative teams. Recognised for excellent communication skills, attention to detail, and a proactive, dependable work style.
Currently completing a Level 2 Certificate in Principles of Business Administration.
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