Skills
Customer service, call handling, appointment scheduling, diary management, complaint resolution, data entry and record management, GDPR and confidentiality compliance, safeguarding awareness, email and telephone communication, problem solving, multitasking across multiple systems, Microsoft Office and spreadsheets, case management systems, teamwork and time management.
About
Reliable and professional customer service advisor with experience in healthcare, insurance, and scheduling environments. Skilled in handling high volumes of calls, managing customer enquiries, and coordinating appointments while maintaining accurate records across multiple systems. Experienced in dealing with sensitive information and working in line with GDPR and safeguarding procedures. A strong communicator who works well both independently and as part of a team, committed to providing efficient and professional customer service.
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