Anonymous

Skills

I have over 20 years of experience in customer-facing roles across rail, retail, and branch management, I have built a strong reputation for delivering excellent customer service, maintaining high operational standards, and working effectively in fast-paced environments.
Most recently, I have worked within the rail industry in both London Waterloo and Harrogate, supporting passengers with ticket enquiries, platform guidance, and general travel assistance. These roles required clear communication, patience, and the ability to remain calm under pressure, particularly during peak times and service disruption. I am trained in safety and security procedures, including W.H.A.T and H.O.T protocols, and understand the importance of maintaining compliance while ensuring customers feel supported and informed.
Earlier in my career, I progressed to Branch Manager at HSS Hire, where I was responsible for leading a team, managing stock and accounts, and driving sales performance. This experience strengthened my leadership skills, commercial awareness, and ability to motivate others while keeping customer service at the forefront. My time in retail with Currys/PC World also developed my product knowledge, sales ability, and commitment to delivering a positive customer experience.
I pride myself on being reliable, approachable, and hardworking. I enjoy working as part of a team and contributing to a positive working environment, while also being confident taking initiative when required. I am adaptable, quick to learn, and committed to representing my employer in a professional manner at all times.
I would welcome the opportunity to bring my experience and strong customer service background to your team. Thank you for considering my application, and I look forward to the opportunity to discuss how I can contribute to your organisation.

About

Summary of Relevant Qualifications
EDI Level 2 NVQ in Retail Skills


EDI Level 2 Certificate in Retail Operations


Retail Apprenticeship (DSGi Retail – Currys/PC World)


EDI Level 1 Key Skills – Application of Number


EDI Level 1 Key Skills – Communication


Health & Safety Training – Levels 1, 2, 3 & 4


W.H.A.T and H.O.T Security Protocol Training (Rail Industry)


Automatic Barrier Operations Training (Rail Environment)


Windows 8–10 Systems Training


Intel Representative & Product Training