Skills
Customer Service Excellence
Team Leadership & Staff Training
High-Volume Hospitality Service
Event & Front-of-House Operations
Food & Beverage Service
Cash Handling & POS Systems
Team Collaboration
Problem Solving Under Pressure
Organisation & Time Management
Research & Analytical Skills
About
I am a friendly, reliable, and hardworking individual with several years of experience working in hospitality, retail, and customer-facing roles. I have worked in busy restaurants, festivals, and large venues, where I developed strong customer service skills and the ability to stay calm and efficient in fast-paced environments. I am confident interacting with customers, taking orders, handling cash and card payments, and ensuring guests have a positive experience.
I have also gained experience supervising front-of-house teams, supporting staff during busy services, and helping maintain high standards of cleanliness, organisation, and food hygiene. These roles have strengthened my teamwork, communication, and problem-solving skills.
Alongside my work experience, I recently completed my MSc at Swansea University, which helped me develop strong organisation and time management skills while balancing study and employment. I am enthusiastic, adaptable, and enjoy working as part of a team to deliver great service and create a welcoming environment for customers.
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