Skills
KEY SKILLS
Customer & Behavioural Insights | Data Analysis & Interpretation | Retention & Lifecycle Strategy | Stakeholder Management | Insight Reporting & Visualisation | Dashboard Development | Incentive & Rewards Strategy | Panel Health Monitoring | Engagement Campaign Design | Process Improvement | Vendor & Partner Management | Cross-Functional Collaboration | ESG & Charity Initiatives | Operational Ownership
TECHNOLOGY
SQL | Python | Power BI | Jira | Zendesk | SendGrid | Branch | Microsoft 365 (Excel, Word, PowerPoint, Teams)
About
Insight Specialist with 14+ years’ experience delivering data-driven insights within market research, online panels, digital rewards, and customer engagement environments. Background spans global research panels, incentive strategy, ESG initiatives, and customer lifecycle management across EMEA and international markets. Experienced in transforming behavioural data into actionable insight that improves retention, engagement, operational efficiency, and customer experience.
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