Skills
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About
23 years of NOC experience and supporting SLA-driven, 24/7 operational environments, I have developed a robust skill set in troubleshooting and resolving escalated incidents across voice, data, and IP networks.
In my current role as a Network Operations Centre (NOC) Engineer at PXC Platform X (TalkTalk Ltd), I serve as the escalation point for complex incidents, collaborating with internal 3rd-line teams and external vendors to restore service within SLA. My expertise includes live troubleshooting, log analysis, configuration validation, and network monitoring, with extensive hands-on experience in Cisco and Juniper technologies. I am adept at managing incidents and planned maintenance via ticketing systems such as Remedy, and I actively contribute to process improvement and knowledge management through SharePoint documentation.
Throughout my career, I have consistently delivered resilient, reliable, and secure network operations, supporting both internal teams and end customers. I thrive in high-pressure, 24/7 environments and am recognised for my methodical problem-solving, clear communication, and ability to mentor and support colleagues across multiple levels.
Due to a recent restructuring at my current employer, I am available to pursue new opportunities and can commence employment from 1st March 2026. I am eager to bring my experience, skills, and commitment to operational excellence to your team and contribute value from day one
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