Skills
Motor and Household Claims Handling
Liability Decision Making
Complaint Resolution
Remote Customer Service (Phone & Email)
Claims Payments & Third-Party Settlements
Diary / Case Allocation Management
CRM & Insurance System Data Entry
Mailbox and Workflow Management
Compliance and Regulatory Procedures
Excel and Administrative Reporting
About
Dear Hiring Manager, Remote Insurance Claims / Customer Service Specialist
Experienced insurance claims advisor with over 10 years’ experience handling motor and household claims, liability decisions, customer complaint resolution, and high-volume case management within regulated environments. Skilled in remote customer service, diary and mailbox management, payments processing, and working across multiple internal systems. Known for delivering accurate claim assessments, strong customer outcomes, and efficient case progression. Seeking a remote part-time claims, insurance administration, or customer service role (9am–3pm).
Many thanks
Zoe Moss
Profile Photo
