Anonymous

Skills

I am very confident with serving customers on tills with purchases, returns, and orders.
I have excellent customer service skills, in which I provide efficient, knowledgable, and friendly service to customers in need.
I was a trusted key holder for my store, stockroom, and safe, as well as trained to open/close and cash up at the end o the day.
I completed government recognised training QTA programme in which I was taught about holistic remedies, vitamins and supplements, and healthy living styles.
I have been trained in banking, in which I wrote cheques, counted monies, doing the appropriate paperwork.
I’ve overseen deliveries and made sure stock was accepted onto our stock file to ensure minimal stock discrepancies.
I have sold a variety of different furniture using in-store tablets, such as sofas, dining tables, TV units, shelves, and have also been trained on and put through home furniture loans.
I have an in depth knowledge about range plans, displays, best sellers, and keeping shop floors suitably stocked in both clothing and homewear departments of my stores.
I am trustworthy and friendly with both new and existing team members alike, and have trained newer employees with my knowledge of my current job.
I work well under pressure, as I have worked in many Next and Mark & Spencer sale days and generally busier day-to-days.
I am a team player and excel with both working independently and as part of a group, having worked in a small and big teams in different stores.
I have developed a great ability for problem solving and adaptability to changes.
I am creative which has helped me when being tasked with coming up with new displays and adapting range plans according to available stock and space.
I have worked in the stockroom, as well as shopfloor, and am confident with stock replenishment picking and putting away excess stock.

About

My time with Holland & Barrett has cultivated my skills as a leader, and moving from a sales assistant to supervisor at the end of last year helped me grow both an an individual and as a team member. I learnt about the importance of motivating a team to help everyone reach their targets and ensuring the store runs smoothly and to its best ability in my managers absence. It was a new experience working in such a close knit team in a smaller store, where I was given the time to excel in the government recognised QTA training—deepening my knowledge of health issues, and vitamins, supplements, and lifestyle changes to prevent and aid these.

Beginning my work journey at Next helped to build my confidence and my customer service skills which I needed to succeed in the retail industry. I also really enjoyed my time with Marks and Spencer over the Christmas period a couple of years ago, both the environment and colleagues made it very fulfilling in the short span of time. Both really helped strengthen my ability to keep up in fast paced environments, and use my customer service knowledge to create an easy, enjoyable experience for customers.