Anonymous

Skills

Retail skills:
Customer Service
Friendly, knowledgeable staff
Personalized assistance
Fast checkout process
Easy returns
Store layout & navigation
Cleanliness & comfort
Visual merchandising
Customer Service
Friendly, knowledgeable staff
Personalized assistance
Fast checkout process
Easy returns
customer service

The following are Care skills but can apply to any job role
Core Care Skills:
Communication Skills
Active listening
Clear and respectful speaking
Non-verbal communication (body language, eye contact)
Explaining information simply and calmly
Empathy & Compassion
Understanding others’ feelings
Showing kindness and patience
Offering emotional support without judgment
Patience
Staying calm in stressful or repetitive situations
Allowing others time to express themselves or complete tasks
Observation Skills
Noticing changes in behavior, mood, or physical condition
Recognizing signs of distress or discomfort
Reporting concerns accurately
Problem-Solving
Responding appropriately to unexpected situations
Making safe, practical decisions
Knowing when to ask for help
Time Management & Organization
Prioritizing tasks
Managing routines efficiently
Balancing multiple responsibilities
Personal Care Skills
Assisting with hygiene, dressing, and mobility
Maintaining dignity and privacy
Following safety and hygiene standards
Managing your own stress
Coping with challenging situations
Staying professional under pressure
Teamwork
Working well with colleagues and families
Sharing information clearly
Supporting others when needed

About

I currently work at Waitrose, I have 10+ years retail experience, I have also worked as a dedicated carer for 11 years working both days and nights