Anonymous

Skills

• Strong organisational ability and workload prioritisation
• Fast learner with the ability to adapt quickly to new systems
• Proficient in Microsoft Word, Excel, Outlook and CRM/database systems
• Excellent communication and interpersonal skills
• High accuracy, numerical competence and strong attention to detail
• Experience handling confidential and sensitive information
• Able to work independently with minimal supervision
• Flexible, reliable and committed to continuous improvement

About

I am a highly organised and reliable administrator with extensive experience supporting busy teams, managing confidential information and delivering excellent customer service. I bring a calm, proactive approach to my work and take pride in ensuring processes run smoothly and efficiently behind the scenes. I am confident working independently, while also enjoying being part of a collaborative team where knowledge and support are shared.
Throughout my career, I have developed strong administrative and communication skills across a variety of sectors, including financial services and commercial business support. In my role at AbBaltis, I was responsible for preparing and issuing customer quotations, processing purchase orders, managing shared inboxes and updating CRM systems with a high level of accuracy. I worked to strict deadlines, communicated daily with customers across multiple countries, and ensured data was reliable to support finance and management decision-making.
Previously, during my long-standing role at Nationwide Building Society, I gained valuable experience acting as a first point of contact for customers, handling sensitive and complex situations, and maintaining strict compliance with data protection and regulatory requirements. I regularly verified documentation, managed records across multiple systems, supported colleagues during busy periods and stepped up as Acting Branch Manager, demonstrating leadership, trust and accountability.
I am highly proficient in Microsoft Office, particularly Word, Excel and Outlook, and have over 13 years’ experience adapting quickly to new systems, including CRM and case management platforms. I am known for my strong attention to detail, excellent time management and compassionate communication style, especially when dealing with sensitive matters. I am motivated by roles where my work makes a meaningful difference and where I can continue to learn, contribute and grow.