Skills
Hands-On IT Support: Desktop, laptop, mobile device setup and troubleshooting (remote &
onsite)
Hardware & Infrastructure: Device procurement, imaging, configuration, peripherals, AV
equipment
Operating Systems: Windows (all versions), Mac OS, Linux
Microsoft Stack: Office 365, Teams, Outlook, OneDrive, SharePoint basics
Networking & Access: VPNs, user accounts, permissions, connectivity issues
Monitoring & Reliability: Server monitoring, backups, incident escalation
Tools & Technologies: MS-DOS, Java, HTML, Adobe Suite
Customer Service: Clear communication, issue ownership, SLA awareness
Data Protection: GDPR awareness and secure data handling
Languages: English, Urdu, Punjabi (fluent); Hindi (conversational)
About
Hands-on IT Support and Infrastructure professional with extensive experience in hardware
deployment, desktop support, and end-user troubleshooting across small organisations and global enterprises. Strong preference for practical, hardware-focused IT work including device setup, fault diagnosis, and infrastructure support. Proven ability to take ownership of IT environments, support hybrid working, and deliver reliable, user-focused technical solutions. Approachable, dependable, and experienced in both formal IT roles and real-world operational environments.
Profile Photo
