Skills
Office administration, diary management, calendar coordination, data entry, database management, document control, electronic filing, records management, report preparation, inbox management, scheduling, compliance administration, GDPR awareness, confidential data handling, Front-of-house reception, tenant liaison, stakeholder engagement, face-to-face enquiries, telephone handling, email correspondence, complaint handling, conflict resolution, customer support, professional communication, active listening, relationship building, Supported accommodation administration, housing benefit applications, Universal Credit support, local authority liaison, case note recording, audit preparation, safeguarding awareness, signposting services, vulnerable client support, Time management, multitasking, workload prioritisation, attention to detail, problem-solving, process coordination, teamwork, adaptability, working under pressure, deadline management, Microsoft Office, digital record systems, online portals, data accuracy, general IT literacy, Reliability, professionalism, initiative, discretion, empathy, resilience, positive attitude, continuous learning mindset.
About
A proactive and highly organised administrative professional with a strong background in housing support, tenant services, and office coordination. Experienced in managing high volumes of enquiries, supporting vulnerable individuals, and working closely with local authorities while maintaining professionalism and empathy. Recognised for excellent communication skills, attention to detail, and the ability to remain calm and solution-focused in fast-paced environments. Brings a strong work ethic, adaptability, and a commitment to delivering efficient, high-quality service, with the confidence to take ownership of tasks and contribute positively to any team.
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