Skills
• Strong customer service and communication skills across phone, email, and face-to-face settings
• Professional, calm, and empathetic approach when supporting customers, including vulnerable individuals
• Effective problem-solving skills with the ability to handle enquiries, complaints, and challenging situations
• Confident administrative skills, including accurate data entry, record-keeping, and system use
• Experience managing payments, setting up arrangements, and discussing sensitive financial matters
• Good understanding of support services and ability to signpost customers appropriately
• Highly organised, reliable, and able to manage workload in fast-paced environments
• Able to work independently while also contributing positively within a team
About
I am a customer-focused professional with a strong background in housing, customer service, and administrative support. I have experience supporting customers through phone, email, and face-to-face interactions, handling enquiries, resolving issues, and working with vulnerable individuals. My background includes managing housing-related queries, rent and payment discussions, welfare benefits support, and signposting customers to appropriate services. I am empathetic, organised, and confident working in fast-paced environments while maintaining high standards of service. I am now seeking a new opportunity where I can use my communication skills, problem-solving ability, and customer service experience to make a positive impact.
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