Anonymous

Skills

Leadership & Team Management: Led bar and floor teams, managed rotas, trained staff, and successfully ran the pub independently on many occasions.

Customer Service Excellence: Strong communication and interpersonal skills; consistently delivered outstanding service in high-pressure environments.

Problem Solving & Conflict Resolution: Experienced in handling customer complaints, resolving disputes, and maintaining a calm and professional atmosphere.

Digital Marketing Expertise: Skilled in SEO, PPC, email campaigns, social media strategy, content creation, and analytics.

Technical & ICT Skills: Proficient in Microsoft Office, Google Analytics, WordPress, Wix, Dreamweaver, Adobe Creative Suite, Canva, Mailchimp; experienced in hardware/software troubleshooting and coding (Java).

Organisation & Time Management: Proven ability to balance multiple responsibilities, meet deadlines, and maintain operational efficiency.

Adaptability & Quick Learning: Quickly advanced from team member to manager in hospitality; able to absorb new information and transfer skills across industries.

Event & Project Management: Coordinated large events, managed seasonal teams, and implemented new operational systems.

Sales & Upselling: Increased revenue through upselling techniques and delivering engaging customer experiences.

Resilience & Work Ethic: Reliable, flexible, and motivated to go above and beyond to get the job done.

About

I am a highly adaptable and motivated professional with a strong background in customer service, leadership, and digital marketing, complemented by hands-on ICT expertise. Over the years, I have proven my ability to step up to challenges, whether running a busy hospitality venue single-handedly, managing staff and operations, or delivering digital solutions. My experience spans team leadership, customer engagement, technical support, and project management, all underpinned by a commitment to progression and personal growth.

In my role at The Pigot Arms, I advanced from team member to bar supervisor and floor manager, regularly trusted to oversee the entire pub. This included handling lock-ups, cashing up with X and Z reports, organising shifts, training new staff, and ensuring customer satisfaction even during peak demand. I have also led teams of up to five servers, organised large events such as Christmas parties, and resolved challenging situations with professionalism and composure.

Beyond hospitality, I have completed a Digital Marketing Level 4/5 course where I gained extensive knowledge of SEO, PPC, content creation, social media management, and email marketing. I have also built and managed websites using WordPress, Wix, and Dreamweaver, and developed strong skills in Google Analytics, Adobe Creative Suite, Canva, and Mailchimp. Combined with my ICT qualifications and experience building bespoke software and websites, I bring both creative and technical capabilities to any role.

My career so far demonstrates that I thrive under pressure, excel at problem solving, and have the confidence to take responsibility when needed. Whether managing a team, delivering customer service, or adapting to new technologies, I consistently aim for high standards and progression.