Skills
• Excellent communication (verbal & written)
• Active listening and empathy
• Conflict resolution and problem-solving
• Patience and professionalism under pressure
• Building positive customer relationships
• Multitasking and time management
• Handling phone, email, and in-person queries
• Data entry and record-keeping accuracy
• Teamwork and collaboration
• Adaptability in fast-paced environments
About
I am a friendly and reliable Customer Service Representative with strong experience in supporting clients and resolving issues with patience and professionalism. I have excellent communication skills and enjoy building positive relationships while ensuring customer needs are met quickly and effectively. With a background in care and customer-focused roles, I bring empathy, active listening, and problem-solving skills to every interaction. I am confident in handling challenging situations, working under pressure, and providing a high standard of service that leaves customers satisfied and valued.
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