Skills
Data Entry & Management • CRM Administration • Database Maintenance • Reporting & MI Generation • Records Management • Excel (VLOOKUP, Pivot Tables) • Workflow Coordination • Information Governance • Office Administration • Data Cleansing • Scheduling & Diary Management • Email & Calendar Management • File Organisation • Compliance & Data Security • Problem-solving Prowess • Communication Skills • Cross-functional Collaboration
About
Reliable and detail-oriented administrative professional with 15+ years’ experience in financial services, with strengths in data management, complaint resolution, and operational support.
Known for a positive, straightforward approach and strong communication skills, enabling effective collaboration with customers and stakeholders. Skilled in managing sensitive information, supporting fraud investigations, and streamlining processes through data-driven insights and structured documentation. Proficient in Excel (including VLOOKUP and Pivot Tables), CRM systems, and internal platforms. Recognised for upholding compliance, contributing to QA initiatives, and delivering consistent support in both remote and contact centre settings.
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