Skills
Hardware and software troubleshooting
• Operating systems (Windows, macOS, Linux)
• Office 365 / Microsoft 365 support
• Active Directory (user management, group policies)
• Basic networking (TCP/IP, DNS, DHCP, VPN)
• Remote desktop support tools (e.g. TeamViewer, AnyDesk, RDP)
• Ticketing systems (e.g. Jira, ServiceNow, Freshdesk)
• Printer and peripheral device support
• Mobile device management (MDM)
• Basic scripting (PowerShell, Bash )
About
As an IT Support Analyst, I help users solve technical issues related to their computers, software, or network systems. I handle everything from setting up new devices and accounts to troubleshooting day-to-day problems that impact productivity. My role is all about keeping things running smoothly, whether it’s fixing a connectivity issue, helping with a software bug, or walking someone through a setup. I work closely with other IT team members to escalate and resolve more complex problems, and I always aim to make tech easier and more reliable for everyone in the organization.
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