Anonymous

Skills

• ITIL Foundation qualification
• Continuous process improvement
• Understanding customer needs
• Confident in customer interactions
• Efficient problem resolution
• Proficiency in Microsoft Word, Excel and proficient use of other multiple systems
• Strong written and verbal communication skills
• Patience and attention to detail
• Active Directory utilization
• Excellent time management and organisational skills
• To understand and abide by the rules of confidentiality.
• Practical problem-solving ability
• Experienced IT Service Delivery Specialist
• Compassionate and professional feedback
• Proactive knowledge development
• Reception / Administration duties
• Strong independent worker