Skills
Customer service, Communication,
Adaptability
Call centres, including call centre representatives and management
Retail shops, including shop associates
Restaurants, including hosts, waitstaff, and management.
Administration skills
About
I have a strong background in team leadership, customer service, and community engagement, I bring a unique blend of operational management and people-focused experience.
Throughout my career, I have consistently demonstrated the ability to lead and inspire teams in high-pressure, customer-facing environments. From managing frontline staff at National Rail Enquiries to running my own licensed premises, and more recently leading wellbeing initiatives at YMCA Derbyshire, I have developed a resilient, adaptable, and empathetic leadership style. My role as a Health and Wellbeing Community Engagement Worker involved coordinating multi-agency partnerships, designing impactful training programmes, and supporting individuals with complex needs—skills that translate directly into creating a welcoming and inclusive atmosphere for your customers and staff.
I thrive in environments where I can motivate teams, implement structured processes, and ensure compliance and safety standards are met without compromising on warmth and hospitality. My recent experience as a Residential Support Worker and Trainer has further strengthened my ability to manage diverse teams, handle challenging situations with care, and maintain high operational standards.
I am confident that my background in training, safeguarding, and quality assurance, combined with my passion for empowering others, makes me a strong candidate for any customer service role. I would welcome the opportunity to bring my energy, experience, and commitment to excellence to any Role.
I would love the opportunity to discuss how I can contribute to the continued success of your company.
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