Skills
Customer Service & Communication
• Friendly, professional, and helpful customer interaction
• Handling a wide range of queries at help desks and reception areas
• Promoting services and events clearly and confidently
• Supporting service users in high-pressure and busy environments
• Communicating effectively with children, parents, and colleagues
Administrative & Organisational Skills
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Comfortable with databases and service management systems
• Maintaining accurate records, spreadsheets, registers, and logs
• Handling payments (cash, card, contactless) and reconciling income
• Booking rooms and processing course payments
• Coordinating staff inductions and training schedules
• Monitoring social media content (Facebook, Instagram, X)
Teamwork & Flexibility
• Effective collaborator across departments and teams
• Adaptable — seconded to Graduation, Enrolment, and Clearing teams
• Experience supervising small teams and volunteers
• Willingness to take on new challenges and roles
Childcare & Safeguarding
• Experience in a childcare setting, supporting children’s development
• Understanding of health, safety, and hygiene in childcare environments
• Writing accident forms, risk assessments, and development records
• Experience working in schools and educational environments
• Knowledge of safeguarding practices and commitment to training
Health & Safety
• Awareness of safety in public and workplace environments
• Reporting hazards and ensuring a safe setting for users and staff
• Trained First Aider (latest training completed July 2022)
IT & Digital Literacy
• Confident using Microsoft packages and new software systems
• Assisted users with basic IT skills and digital access
• Created digital content for library social media channels
Achievements & Recognition
• Gained Advance HE Fellowship (2025) for supporting learners
• Led successful community programmes (e.g. Toddler Tales)
• Held supervisory and coordinator positions with responsibility for staff, finances, and customer issue
About
Reliable, positive, and highly experienced professional with a strong background in customer service, administration, and educational support. Years of experience working in public-facing roles, including libraries, education settings, and retail environments. Known for excellent communication skills, attention to detail, and a calm, supportive approach when working with customers, students, and colleagues alike.
Proven ability to work under pressure in busy service environments, from university help desks to local authority libraries. Skilled in Microsoft Office and service management systems, with a track record of learning new software and processes quickly. Experienced in creating engaging social media content and maintaining accurate records and payments.
Achievements include:
Awarded Advance HE Fellowship (2025) for contributions to supporting and guiding learners in higher education.
Successfully seconded to multiple university departments (Graduation, Enrolment, Clearing), demonstrating adaptability and reliability under pressure.
Set up and led popular Toddler Tales sessions at Heaton Library, promoting literacy and community engagement.
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