Skills
Customer service and client communication
Team leadership and coordination
Complaint resolution and conflict handling
Administrative support and organisation
Diary and email management
Multi-tasking in fast-paced environments
Attention to detail and data accuracy
Cross-departmental liaison
Adaptability and resilience under pressure
IT proficiency (Microsoft Office, CRM systems, booking software)
About
I have a strong background in customer service, administration, and claims handling, with additional experience as a personal assistant supporting individuals with additional needs. I’ve held team leadership roles in fast-paced, customer-facing environments such as Iglu Cruise, where I managed booking changes and cross-departmental coordination.
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