Anonymous

Skills

• Excellent communication and interpersonal skills
• Confident using tills and handling transactions
• Strong customer service and relationship-building abilities
• Calm and professional approach to complaints and queries
• Effective problem-solving and attention to detail
• Adaptability in fast-paced, high-pressure environments
• Ability to work well both independently and as part of a team
• Supportive and compassionate approach with SEN/SEMH pupils and service users
• Team collaboration in healthcare and educational settings
• Ability to follow safeguarding, health, and safety procedures
• Proficient in Microsoft Office (Word, Excel, etc.)
• Familiar with customer databases and systems (e.g. IRIS, care notes)
• Webchat and phone communication (call centre experience)

About

I’m an approachable and enthusiastic professional with a strong background in customer service across retail, hospitality, education, and healthcare. I’m confident communicating with people from all walks of life and pride myself on resolving issues calmly and professionally. I work well both in a team and independently, and I adapt quickly to fast-paced environments.

My experience includes supporting pupils with SEN and SEMH needs in schools, delivering compassionate care in a mental health setting, and providing excellent customer service in bars, shops, and call centres. I’m also confident using tills, handling transactions, and navigating customer databases.