Skills
Key Skills & Competencies
• Client and volunteer coordination
• Service scheduling & diary management
• Complaint handling & conflict resolution
• Empathetic telephone & written communication
• CRM/database experience (including data logging and tracking)
• GDPR compliance & safeguarding awareness
• Excellent IT skills: Microsoft Office, Google Workspace, Slack, Teams
• Flexible, responsive, and collaborative team working
About
Highly organised and compassionate customer service professional with extensive experience in handling sensitive enquiries, scheduling services, and coordinating volunteers across various settings including e-commerce, non-profit sectors, private and public working environments.
Demonstrated expertise in data management, administrative support, complaint handling, conflict resolution and system compliance. Adept at maintaining accurate records, managing service-related correspondence, and supporting team members in delivering client-focused services.
Adept at maintaining accurate records, ensuring compliance with data protection standards, and delivering exceptional support through various channels including telephone, email, and social media. Skilled in using Microsoft Office to streamline administrative tasks and committed to fostering positive customer experiences while supporting organisational goals.
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