Anonymous

Skills

· Proficient in MS Office tools, Oracle and Nitro
· Self-motivated and outcomes focused.
· Experienced in data security.
· Excellent written/verbal communication and persuasion skills.
· Accurate and timely data input and analysis
· Highly organised (Multitasking)

About

I have 20 years’ experience working in an Administrative (including Customer Services, Complaints, Facilities, Fleet) and I believe the knowledge I have gain over years makes me very multitasking and enjoy any challenge that is given to me.

I worked for the Homes Office as Property Support office, my duties included estate maintenance for 6 sites, fleet management and co-ordinated the day to day running of 30 vehicles, along with ensuring that all complied to health and Safety policies and procedures. I would build up a good working relationship with 250 plus staff as well as, external contractors, internal and external stakeholders.

Part of my role was reporting faults for the 6 sites I managed (there were 3 of us in the team, but staff would always come me as I get results), ensuring I acted accordingly and maintained and logged any concerns. I looked after the fleet of vehicles within the region and ensured they were maintained regularly and that all legal paperwork and requirements were valid and up to date. I was H&S IOSH trained and looked after Health & Safety Officer.

I’ve worked for BT as Customer Resolution Advisor; my role was to professionally deal with customer complaints and resolve the issues, I would log the note and my on their record. This was a challenging role as 99.9 of the customer ringing in to complain and job satisfaction was gained from helping the customer to resolve their problem.

I was an Office Supervisor for a finance company, and I was solely responsible for the running of the office (3 sites). I would provide day to day support to the Senior Business Manager and oversee coordination of all Health and Safety, General Office Operations and Facilities services for the business in line with Company policies and procedures. I would deal with all maintenance contracts and ensuring that planned preventative maintenance (ppm) were carried out and during my time within this role, I notice that the company was not following certain procedures and I got these implemented into the ppm schedule. I raised this with my manager, they weren’t aware they need it, it was Legionella testing.

I did a Temporary Role with Newport Norse who are a building maintenance company, my role was to coordinate repairs for Newport Council Offices and the Schools within Newport. I picked this role up quite easy due to my gain knowledge throughout the years. It all started off by answering a call, finding out the issue/s, arranging for contractors to attend properties to repair, keeping customer updated, arrange schedule maintenance (ppm). Inputting data into the inhouse system and keeping records updated. I would see what contract where available, and I would have to shuffle around contractors working on other sites if I needed, as I would need a specialised contractor who could be working on another job which could be easily done by a lease experience contractor.