Skills
Excellent customer service
15 plus years using computers and navigating around different systems
Outstanding call taking and telephone etiquette
Dealing with people in very stressful situations using problem solving skills
Continued Confidentiality for patients at all times
Fantastic interpersonal skills
Working alone and as a team
Great communication and positive attitude to work
About
Currently working for ambulance control dispatching the 999 emergency ambulances, I have been working here for 15 years I have picked up excellent communication skills whilst working under pressure in a fast paced and stressful environment
I also gained interpersonal skills during my 4 years taking the 999 calls and interacting daily with the general public who would call up in very desperate times and I would need to stay calm under pressure and very heightened and sometimes abusive situations
I also worked as a holiday rep before my time at the ambulance service and I did a summer at salou Spain
Here I gained face to face experience with dealing with customers I have front of house experience, dealing with customer complaints and queries and also selling excursions and dealing with and handling cash every day
Profile Photo
