Anonymous

Skills

Customer Service
High-quality teamwork
High quality independent work
Computer literate
Willingness to learn

About

Personal statement
I’m a motivated and adaptable individual, currently exploring multiple
opportunities across a variety of sectors during a break from my
undergraduate studies. With experience in customer service, warehouse operations, clerical work, and food and drinks preparation, I am confident in my ability to step into a range of roles and contribute effectively with some training on the inner workings of the business.

Job experience
Annie Murrays Limited
Bar staff
July 2024 - September 2024
Provided friendly and efficient customer service in a fast-paced pub
environment. Responsibilities included taking orders, serving drinks,
handling cash and card payments, maintaining a clean working
environment in-line with hygiene standards, replenishing stock, and
ensuring good customer experiences.

Royal Mail Group Ltd
Customer Service Advisor
July 2024 - August 2024
Handled consecutive telephone calls throughout the day to manage
customer enquiries and complaints. Responsibilities included providing
first-time solutions for customers, working across several CRM systems
simultaneously, and meeting KPIs as required by the business.

Evri Limited
Customer Service Advisor
July 2023 - September 2023
Went above and beyond to ensure customers received a resolution to
their enquiry or complaint through either a first time solution or through
following up with customers via telephone or email. Responsibilities
included providing solutions to enquiries or complaints, working across several CRM systems simultaneously, meeting KPIs as required by the
business, and liaising across departments to better problem-solve and provide effective customer service.

Pharmaceutical Packaging Leeds Ltd
Warehouse Operative & Admin Assistant
July 2021 - November 2022
Supported day-to-day warehouse operations, including packing, dispatch
and stock checks, while maintaining a clean working environment and safe
workplace. In addition to this role I also assisted the accounts and sales
teams with data entry, document filing, scanning , occasional call handling,
and handling some outgoing post.

Townsend Fish & Chips Ltd
Sales Assistant
June 2020 - September 2020
Provided fast and friendly customer service while serving customers while
taking orders, serving food, and handling cash and card transactions. In
addition, maintaining a clean working environment in-line with hygiene
standards, restocking supplies and supporting the small team during busy
service periods.