Anonymous

Skills

* Customer service & relationship building (5+ years experience)
* Confident communication (face-to-face, phone & written)
* Complaint handling & problem solving
* Team leadership & staff supervision
* Organisation & time management in fast-paced environments
* Attention to detail & high standards of presentation
* Handling bookings, enquiries & customer interactions
* Professional written communication (e.g. responding to reviews)
* Ability to stay calm under pressure
* Teamwork & collaboration
* Adaptability & quick to learn new systems
* Stock management & shop operations (including opening/closing)
* Food preparation & food hygiene awareness
* Maintaining cleanliness and safety standards
* Strong work ethic & reliability
* Performance confidence (musical theatre background)
* Creativity & discipline (piano skills)

About

I’m a friendly and confident individual from Yorkshire with a strong background in customer service and a genuine passion for working with people. From a young age, I was eager to get involved in work- spending time in my grandad’s shop from around the age of 9, speaking with customers and learning how a business operates. What started as simply helping out in the background developed into a trusted role, where I was responsible for managing stock and opening and closing the shop. This early experience built my confidence, work ethic, and ability to communicate with a wide range of people.

Alongside this, I’ve taken part in several musical theatre productions, which strengthened my teamwork, confidence, and ability to perform under pressure. I also play the piano, which reflects my creativity and discipline. Currently, I work at Cosmo in Preston as a Team Leader/Receptionist, where I act as the first point of contact for customers, handle enquiries and complaints, and help oversee team performance in a fast-paced environment. I’m known for being approachable, organised, and calm under pressure, with strong communication skills and a real focus on delivering a positive customer experience.