Skills
Professional Skills
Hard Skills:
Transport Logistics Coordination
Route Planning & Scheduling
Budgeting & Cost-per-person Calculations
Microsoft Excel, Word, and Google Workspace
Risk Assessments & Accessibility Audits
Safeguarding Awareness
Event & Trip Planning
First Aid (if applicable)
Report Writing and Record Keeping
Minibus/Passenger Transport Compliance
Soft Skills:
Excellent Communication
Empathy & Patience
Problem-Solving
Adaptability
Time Management
Team Collaboration
Conflict Resolution
Cultural Sensitivity
Attention to Detail
Leadership & Delegation
2. Skills for Activity Planning (especially for disability-friendly or community events)
Creative Session Design (crafts, IT, music, games)
Knowledge of Disability Needs (physical, sensory, cognitive)
Managing Diverse Age Groups
Partnership Development (venues, volunteers, service users)
Risk Management for Vulnerable Groups
Promoting Inclusivity
Community Engagement
Working with Interpreters or Sign Language
3. Transferable Skills (for any job or volunteering role)
Multitasking under pressure
Keeping accurate schedules and logs
Giving clear instructions
Leading small teams or groups
Using technology to simplify processes
Being reliable and trustworthy
Maintaining confidentiality
About
Detail-oriented and client-focused professional with a background in coordination, scheduling, and customer service, now seeking to transition into the insurance industry. Experienced in managing sensitive information, providing high levels of support, and working with vulnerable individuals, including those with disabilities. Brings excellent communication skills, strong attention to detail, and the ability to handle complex paperwork and processes with accuracy and care. Quick to learn industry regulations, with a responsible and trustworthy approach to supporting clients through policy, claim, or administrative procedures.
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