Anonymous

Skills

Office Skills
* Communication Skills (Verbal & Written):
* Professional Phone Etiquette: Answering calls, directing inquiries, taking accurate messages, handling challenging calls with diplomacy.
* Email Correspondence: Composing clear, concise, and professional emails.
* In-person Interaction: Greeting visitors warmly, providing information, directing to appropriate contacts/departments.
* Active Listening: Understanding needs and responding appropriately to colleagues, clients, and suppliers.
* Interpersonal Skills: Building rapport and maintaining positive relationships.
* Organisational & Time Management Skills:
* Calendar Management: Scheduling appointments, meetings, and conference rooms for multiple individuals or teams.
* Diary Management: Effectively managing your own and others' schedules.
* Filing & Record Keeping: Maintaining accurate physical and digital filing systems, ensuring data security and easy retrieval.
* Data Entry: Accurate and efficient input of information into various systems.
* Prioritisation: Juggling multiple tasks and deadlines, determining what needs immediate attention.
* Multi-tasking: Efficiently handling several responsibilities simultaneously without compromising quality.
* Attention to Detail: Ensuring accuracy in all tasks, from data entry to correspondence.
* Technical Proficiency (IT Skills):
* Microsoft Office Suite:
* Word
* Excel
* Outlook: Email management, calendar, contacts.
* Switchboard/Phone Systems:
* General Office Equipment: Printers, scanners, photocopiers.
* Digital Tools: Familiarity with video conferencing platforms (e.g., Zoom, Microsoft Teams).
* Customer Service Excellence:
* Proactive & Helpful Attitude: Going the extra mile to assist visitors and colleagues.
* Problem-Solving: Identifying issues and finding efficient solutions (e.g., resolving minor complaints, redirecting inquiries).
* Patience & Calmness: Handling stressful situations or difficult individuals with composure.
* Professional Demeanour: Maintaining a welcoming and positive "front of house" image.
* Confidentiality: Handling sensitive information discreetly and professionally.
* Administrative Support:
* Mail Management: Sorting and distributing incoming and outgoing post, handling deliveries.
* Office Supplies Management: Monitoring inventory, ordering, and organising supplies.
* Meeting Support: Preparing meeting rooms, arranging refreshments, taking notes/minutes (if required).
* Basic Bookkeeping/Petty Cash: If part of the role, handling small financial transactions.

About

I am writing to express my interest in a Reception Administrator position. I am seeking a role of approximately 30 hours per week, Monday to Friday, with some flexibility. My CV details over 10 years of experience in this field. I appreciate your consideration