Skills
Technical & Operational Skills
• Facilities and site management
• Health & safety compliance (IOSH certified)
• Contractor and supply management
• Property maintenance and inspections
• Security operations (site opening/locking, alarms)
• Risk assessment and incident handling
• Equipment testing (PAT testing)
• Stock control and ordering
• Project coordination and event setup
• IT-literate and a quick learner with systems
Leadership & Management Skills
• Team supervision and rota coordination
• Staff mentoring and development
• Multisite operations oversight (e.g., Lock Stock Self Storage)
• Recruitment and training coordination
• Budget and resource planning
• Conflict resolution and problem-solving
• Crisis and emergency response management
Customer-Facing & Communication Skills
• Customer service excellence
• Public and community engagement
• Building client/business relationships
• Volunteer and stakeholder coordination
• Excellent verbal and written communication
• Active listening and empathy (supported by counselling training)
Wellbeing & Personal Development Skills
• Life coaching and mentoring
• Counselling skills (Level 2 + Diploma)
• Emotional intelligence and resilience
• Motivating and supporting others through challenges
• Promoting wellbeing and a positive work culture
About
Dynamic and dedicated professional with over 27 years of experience spanning facilities and site management, customer service, and public engagement. Known for exceptional leadership, communication, and mentoring abilities, with a strong focus on health and safety, operational excellence, and team development. Proven ability to manage complex sites, coordinate maintenance and compliance, and build strong community and stakeholder relationships. Holds a Diploma in Counselling Skills and various health and safety certifications, reflecting a growing interest in coaching, wellbeing, and supporting others to succeed. Now seeking a role where I can make a meaningful impact through my practical skills, people-focused approach, and commitment to high standards.
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