Anonymous

Skills

Professional Skills

Front Desk Management

Appointment Scheduling

Patient Registration

Office Administration

Document Filing & Record Keeping

Telephone Etiquette & Call Handling

Customer Service Excellence

Data Entry & Database Management

Time Management

Multitasking

Problem Solving

Attention to Detail

Team Collaboration

Confidentiality & Data Protection



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✅ Healthcare & Support Skills

Basic Patient Care

Medical Terminology

Outpatient Department (OPD) Experience

Handling Medical Records

Health & Safety Awareness

Infection Control Knowledge

Assisting Doctors & Nurses

Empathy and Compassion

First Aid Awareness (basic)



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✅ Technical & Computer Skills

Microsoft Office (Word, Excel, Outlook)

Email Handling

Google Workspace

Patient Management Systems (basic)

Internet Research

Printer/Scanner Operations



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✅ Language & Communication Skills

Fluent in English and Urdu

Basic Punjabi (spoken)

Active Listening

Clear Verbal Communication

Written Communication

Conflict Resolution

Friendly & Professional Demeanour

About

My name is Nosheen, and I am a dedicated and hardworking professional with a background in healthcare and administrative support. I hold a medical degree and have over 1 year of experience as a receptionist, along with additional experience working in clinics and hospitals in both clinical and non-clinical roles. I am currently based in Kotli, Azad Kashmir, and actively seeking opportunities in the UK healthcare or customer service sector, such as receptionist or care assistant roles.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficient in handling front desk operations and telephone systems

Empathetic and patient-focused, with a caring nature

Computer literate with knowledge of MS Office, email handling, and patient management systems

Able to work effectively in fast-paced and team-oriented environments

Fluent in English, Urdu, and basic Punjabi


Achievements

Successfully managed front desk operations at a private clinic, ensuring smooth patient check-in, appointment scheduling, and file handling

Recognized for excellent patient service and professionalism

Assisted in maintaining daily records and coordinating with healthcare staff for efficient clinic operations

Completed an internship in the medicine department and served as a medical officer, gaining valuable experience in general outpatient care


Job Experience

Receptionist
Private Clinic, Islamabad
Jan 2023 – Jan 2024

Managed front desk, handled patient inquiries, scheduled appointments, and maintained records

Provided administrative support to doctors and medical staff


Medical Officer
General OPD, Private Clinic, Islamabad
Mar 2022 – May 2022

Provided patient care in outpatient settings, including initial assessments and follow-ups

Worked collaboratively with senior doctors and nursing staff


Internship – Medicine Department
District Hospital
Aug 2021 – Feb 2022

Assisted in patient evaluation, documentation, and daily rounds

Developed a strong understanding of clinical procedures and patient management