Anonymous

Skills

Leadership & Management
• Staff supervision and team leadership
• Staff training, mentoring, and development
• Rota planning and shift management
• Conflict resolution and problem-solving
• Performance management and appraisals
• Delegation and task prioritisation
• Budget management (if applicable)

⸻

Care Planning & Delivery
• Person-centred care planning
• Risk assessment and care reviews
• Medication management and MAR chart oversight
• Safeguarding adults and children
• Mental capacity assessments and DoLS knowledge
• End-of-life and palliative care planning
• Supporting residents with dementia and complex needs

⸻

Communication & Relationships
• Effective communication with residents, families, and professionals
• Building strong resident-family relationships
• Liaising with GPs, social workers, and external agencies
• Handling complaints and concerns professionally
• Maintaining confidentiality and professional boundaries

⸻

Compliance & Standards
• Knowledge of CQC regulations and standards
• Health and safety management
• Infection prevention and control
• Record keeping and documentation
• Conducting audits and inspections
• Upholding safeguarding policies and procedures

⸻

Administrative & IT Skills
• Care management systems (e.g. Person Centred Software, CareDocs, etc.)
• Incident reporting and data recording
• Report writing and documentation
• Time management and organisational skills
• Microsoft Office (Word, Excel, Outlook)

About

Experienced and dedicated care professional with over 20 years in the care industry, currently serving in a ten-year placement as a Residential Unit Manager overseeing the care and wellbeing of 28 residents. Proven leadership in managing residential services, supporting staff teams, and maintaining high standards of care and compliance. Skilled in team coordination, resident-focused care planning, and ensuring a safe, compassionate environment for vulnerable individuals. Committed to continuous improvement and upholding dignity, respect, and quality in every aspect of care delivery.