Skills
Customer Service Team;
Inbound – taking orders and solving queries regarding deliveries and goods queries/issues
Outbound calls to Customers, advising of new products, and delivery ETA’s. Van delivery organisation too. ( including route management)
Outbound calls to Customers, advising Orders ready for payment/ taking payment details (confirming correct card details, so ensuring our details are correct)
Experian checks on potential customers, and current customers to ensure the Company is not at risk
About
Customer Service Team;
Inbound – taking orders and solving queries regarding deliveries and goods queries/issues
Outbound calls to Customers, advising of new products, and delivery ETA’s. Van delivery organisation too. ( including route management)
Outbound calls to Customers, advising Orders ready for payment/ taking payment details (confirming correct card details, so ensuring our details are correct)
Experian checks on potential customers, and current customers to ensure the Company is not at risk Handling Inbound and making outbound calls relating to deliveries as well as booking in with the Customer directly. Dealing with claims for damages, late deliveries, ETAs for time sensitive deliveries on the phone as well as email
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