Skills
Customer relationships, Key accounts, organisation, timekeeping, prioritisation, admin, sales, problem solving
About
I’m a highly motivated and results-driven professional with over seven years of experience in customer service and team leadership, primarily within the veterinary and e-commerce sectors. As a Customer Service Manager at VioVet, I led initiatives that increased staff efficiency by over 20%, improved customer satisfaction—raising Trustpilot scores by 4%—and exceeded Own Brand sales targets by 20%. I have a proven ability to manage key accounts, resolve complex issues, and drive service improvements using customer feedback and data. My core strengths include time management, problem-solving, communication, and a passion for delivering high-quality service and building strong client relationships.
Profile Photo
