Anonymous

Skills

Communication - Verbal/Written
Customer-Focused Service - New Business/Adjustments/After Sales Support/Cross Selling
Customer Retention - Renewals
Administration - Cash Handling/Banking
Organization Skills - Time Management/Multitasking
Phone Etiquette - Exceptional Rapport Building Techniques
Empathetic - Listening Skills
Collaborative - With Colleagues/Stake Holders
Resilience
Computer Literacy - Industry Based Software
Analytical Skills - Problem Solving
Leadership - Mentoring
Complaint Handling - Taking Ownership
Insurer Relations

About

I am a highly motivated and determined individual, with proven ability to deliver outstanding solutions in high-pressure environments. I take pride in my work ethic as well as having excellent communication skills.
Experienced in providing an excellent level of customer service, as well as successfully building and maintaining strong client relationships based on trust, respect and reliability.
A strong team player able to manage performance to meet deadlines and objectives for both myself and my colleagues.
I have also gained valuable knowledge around implementing and reviewing processes and procedures to improve the way of working.