Anonymous

About

I am writing to express my sincere interest in challenging positions within your esteemed
organization, leveraging my extensive background as a Customer Service, Administrative, Sales,
and Marketing Professional. With a proven track record of accomplishments, I am confident in my
ability to make a meaningful impact on your team.
In my current role as a Coordinator for Enterprise Solution Engineering at Dialog Axiata PLC, I am
successfully overseeing a range of administrative tasks with precision and timeliness. This includes
handling purchase orders, payments, vendor registrations, and coordinating divisional meetings.
Notably, my efforts continue to result in the timely release of payments, streamlined vendor
transactions, and enhanced overall operational efficiency.
Previously, as a Customer Service Associate at Dialog Axiata PLC, I played a crucial role in providing
exceptional customer experiences. Recognized as a "Best Performer (Frontline Star)" for consecutive
quarters in 2019, I showcased dedication to maintaining key performance indicators such as NPS,
Sales, AHT, and Token Served. Additionally, I was honored with the title of "Service from My Heart
Quality Champion" in 2018 and "Service from My Heart – Heros - DAP" in 2019, acknowledging my
commitment to excellence in service delivery.
Moreover, my experience in the sales and marketing field, gained during my tenure as a Business
Development Associate at NDB Bank in Sri Lanka, has equipped me with valuable insights and skills. I
conducted market research, developed and maintained client relationships, and played a pivotal
role in achieving sales targets. This experience has provided me with a well-rounded perspective,
enhancing my ability to contribute effectively in diverse roles.
My educational background includes a Master of Business Administration from the University of
Suffolk, UK, and a Bachelor of Science in Business Management from Cardiff Metropolitan University,
UK. These qualifications, coupled with my hands-on experience, have equipped me with a
comprehensive skill set in business principles and strategic management.
I am enthusiastic about the prospect of contributing my skills and achievements to your
organization. I believe my proven ability to excel in challenging roles, coupled with my commitment
to delivering high-quality service, aligns well with the goals of your renowned organization.
Thank you for considering my application. I am eager to discuss further how my achievements and
expertise can contribute to the success of your team.