Anonymous

Skills

SKILLS
Leadership
o Sales and Service Delivery
o Performance Management
o Employee Relations
o Training and Development
o Strategic Leadership
o Consumer Behaviour
o Brand Management
o Marketing Campaigns
o Recruitment and Selection
o Supply Chain Management
Customer Service
o Customer Service and
Administration
o Complaint Management
o Data Analysis
o Correspondence
o Data Protection
o Regulatory Compliance
o Business Reporting
o Mentoring
o Banking | Telecommunication
o Microsoft Office ®
Personal Attributes
o Natural Leader
o Clear Communicator
o Collaborative
o Organised
o Excellent Under Pressure
o Adaptable
o Reliable
o Positive
o Resilient

About

An accomplished Customer Service professional with years of proven success within multiple sectors including banking, retail and telecommunications. A career
underpinned by strong service capabilities, an ability to lead others, and a desire to continually improve working practices.
An adaptable professional with a strong work ethic, who following a rewarding
career at HSBC bank, is now seeking a fresh management opportunity within the
public or private sector.
Formally trained and developed in many valuable skills including GNVQs in business management. A customer focused individual who thrives on responsibility, contributing to the successful delivery of personal, team and company goals.