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Full time

Locations

Coles Bay - East Coast

Position

Reservations Manager

Apply now Job no: 502655
Work type: Full time
Function: Reservations

“Saffire is a special property. From both team and career perspectives, I’ve never seen anything like it; a luxury resort that makes guests feel at home” – Patrick, General Manager

About Saffire

Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania’s stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.

Saffire stands out with its distinctive design and exceptional features, complemented by our bespoke approach to individually tailored experiences and packages. Our lavish Freycinet accommodation boasts 20 sumptuous suites, each offering breathtaking views of the Hazards Mountains. Guests can relax in our world-class day spa and savour unforgettable culinary delights.

What you can expect in a day in this role:

Reporting directly to the General Manager, the Reservations Manager will oversee all aspects of our direct, agent, and wholesale reservations on a daily basis, collaborating closely with our Trade team in Hobart. You will play a key role in delivering an exceptional pre-arrival experience, ensuring that guests are seamlessly transitioned to the property for a flawless stay.

What you will bring to the role:

Highly developed organisational skills and a fine eye for detail,
An advanced level of general computer literacy including intermediate/advanced knowledge of the Microsoft Office suite and RMS Hotel Management System (preferred),
Proven leadership skills, with the ability to lead by example and an ongoing commitment to team development,
Strong interpersonal and communication skills that can be tailored to a variety of internal and external stakeholders, and
Well experienced in a highly guest-centric role and equipped with the ability to sell property experiences and services to exclusive, discerning guests.

What you can expect from us:

By joining the team at Saffire, you will gain exposure to working with inspiring industry mentors, and gain the satisfaction knowing you are contributing to creating memorable guest experiences. This role is in a beautiful remote Tasmanian location, but still only a two hour drive away from Hobart and Launceston.

Our staff has access to live in subsidised and fully-furnished accommodation in Tasmania’s breathtaking Freycinet National Park which is located only 10 minutes drive from holiday town, Coles Bay. You can also expect access to Wi-Fi, gym, entertainment and BBQ facilities at the employee accommodation site as well as a complimentary meal on your shift.

You’ll also receive access to hundreds of discounts across many brands, helping you save on everyday expenses, including bills, fuel and groceries, fashion, restaurants, and entertainment.

Interested? Take the next steps..

Click “Apply” and follow the steps to send us your resume.

If this isn’t the right role for you but you’re interested in working at one of the Federal Group properties, please check out all of our current vacancies on our website

Advertised: 17 Dec 2024 11:45 AM Tasmania Daylight Time
Applications close:

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RESERVATIONS MANAGER