CRM Manager
Camden, London
About Us
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s, weve opened up space for creativity to empower people and communities day in, night out. Were on a mission to raise the creative potential of the UK, so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.
We are now looking for a CRM Manager to join us on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £40,000 per annum
- 25 days holiday per year plus bank holidays
- Pension scheme
- Cycle to Work and Tech Scheme
- Season ticket loan
- Employee Assistance Programme (EAP)
- Health Cash Plan
- Group Life Assurance
- National Arts Pass
- Staff discount at our bar and café
- Complimentary staff tickets
This is a fantastic opportunity for a commercially minded and strategic professional, with experience in CRM strategy to join our world-renowned venue in Camden.
We will provide you with a platform where you can elevate your expertise, empowering you to thrive in an organisation celebrated for its commitment to innovation and forward-thinking approaches.
So, if you want to be part of vibrant and inspiring environment, where your ideas can make a real impact, read on and apply today!
The Role
As a CRM Manager, you will lead and deliver the strategy for using data to sell tickets and other products for the Roundhouse.
You will also oversee all email touchpoints and inform our social media strategy to optimise customer journeys, cultivating long-term audience engagement that drives revenue and participation.
Additionally, you will:
- Improve the use of data and insights to enhance sales of tickets, memberships, and products
- Work with marketing leads to define target audiences, messaging, and campaign strategies
- Assess and adapt communications throughout campaign lifecycles to achieve sales targets
About You
To be considered as a CRM Manager, you will need:
- Demonstrable experience in designing and delivering CRM strategies to improve engagement and drive sales
- Good knowledge of the principles and practices of digital marketing
- A commercially minded, strategic, and outcome-focused approach
- A willingness to undertake a DBS check or hold an acceptable current DBS check
The closing date for this role is 26th January 2025.
Other organisations may call this role CRM Specialist, CRM Strategy Manager, Customer Relationship Manager, Digital Marketing Manager, or Data Insights Manager.
Webrecruit and Roundhouse are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to make a difference as our CRM Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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