Job Location : South Africa, Deadline : December 25, 2024 Quick Recommended Links

Responsibilities

Your main responsibilities will include but will not be limited to:

Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
Reviewing and correcting data of incorrectly processed transactions;
Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

Qualifications

We will require you to have a minimum education of completed high school or college. We will also look for:
Good knowledge of MS Office and Internet Explorer;
At least one year´s work experience in customer services or a call center position;
An additional language;
Strong customer orientation skills;
Excellent communications skills (both oral and written);
Attention to detail;
Good teamworking approach; and
Ability to work flexible schedules.

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