Job Title

Temporary Quality Controller x 2

Location

Johannesburg

Salary Grade

Admin Clerk

Reporting to

Admin Regional Manager

Reporting staff

Type of Position

Temporary

Working hours

Mondays to Fridays from 08h00 – 16h30 and Saturdays. You may be required to work a late shift (i.e. until 20h00) on an alternative basis.

PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES

The key purpose of this role is to verify the accuracy and completeness of client information in the membership application forms. They will ensure compliance with various relevant laws and regulations between the client and business.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Quality assure all incoming field sales business submitted by sales teams from various branches to ensure the accuracy and completeness of the information.
Liaise with clients for clarity and/or obtain any missing information to complete the joining membership process.
Compile and maintain detailed records of all quality control activities, including any issues identified and action taken.
Assess the completion of all digital and paper applications as submitted by the Field Sales teams.
Conduct a verification process of the new members telephonically.
Conduct customer surveys as and when required.
Compile relevant reports and perform other admin duties for the business.

MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES

Education

Must have Grade 12/Matric or equivalent qualification.
Must have completed a Diploma in Business Administration/Sales qualification in a related field.
Must have a proven track record in quality assurance role in sales or admin environment.
Additional quality controller training would be advantageous.

Experience

Must have 2 to 3 years working experience in a similar role.

Personal Attributes

Honesty, Integrity & Transparency.

Critical Competencies

Excellent Objection Handling skills.
Excellent negotiation skills.
Emotional intelligence.
Analytical thinking ability.
Excellent communication Skills, i.e. verbal and writing.
Good interpersonal skills.

REQUIRED SKILLS AND KNOWLEDGE COMPETENCIES

Basic Computer Skills: Basic Ms Excel, Word, and PowerPoint, Tablet navigation and usage.
Problem Solving Skills: The ability to assess a complex situation and generate practical solutions.
Time Management Skills: The ability to cope with deadlines on analysing and submitting reports.
Emotional Intelligence: Ability to recognise, understand and manage your own emotions and of others.
Excellent Admin skills: The ability to produce quality work with minimal supervision.
Communication Skills: Must be multilingual in South African Languages.
Attention to detail: Ensure tasks are completed accurately and without mistakes.
Telephone Etiquette: The ability to communicate effectively over the phone.
Tech savvy: Being knowledgeable in modern technology.
Teamwork: The ability to collaborate with the team and clients.

APPLICATION AND CONTACT DETAILS

Contact Person: Thembi Tambani ( )

Reference Number: When submitting your application, please quote reference number SLP-077-24.

Closing Date: Tuesday, 12 November 2024

EMPLOYMENT EQUITY

The company’s intention is to promote equity through filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender, and disability status is required on your application. Please note that the employment of family relatives is strictly prohibited.

If you have not been contacted within 2 weeks of the closing date, please consider your application to have been unsuccessful.

PRIVACY STATEMENT

Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely, and transparently for the purpose of recruitment processes.

Job Type: Temporary
Contract length: 2 months

Pay: R8792,00 per month

Ability to commute/relocate:

Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required).

Education:

Diploma (Required).

Experience:

Quality Controller: 2 years (Required).

Application Deadline: 2024/11/12

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Temporary Quality Controller