Candidates are required to work closely with experienced individuals and provide:

Management of the projects and technical group and its operations
Workshop and road techs
Leadership and management of the teams to ensure performance reports in tech areas
All operations administration

Requirements:

Great communication skills - English, Zulu, Afrikaans, other
Telephone skills
Minimum of 5 years’ experience at the Operations Management level within a technical, electrical, mechanics, or manufacturing company
Proven management track record with references
Valid driver’s license
Diploma or Degree in Production Management, Operations Management, or electrical or Mechanic systems

Responsibilities:

Assessing tech reports for a new processing job
Customer communication regarding updates
Ensuring that health and safety regulations are met
Determining quality control standards
Overseeing workflow processes
Re-negotiating timescales or schedules as necessary
Organising the repair and routine maintenance of equipment
Liaising with buyers and marketing and sales staff
Supervising and managing the work of staff
Organising relevant training sessions
Ensuring accurate reporting for flow and invoicing purposes
Maintaining management of control systems
Setting and agreeing on targets with Management
Facilitating the development and maintenance of the operations process
Maintaining a balanced service to cost and profitability ratio through evaluating, analysing, and managing performance, variations, escalations, special requests, projects, and network optimisation
Quality assurance of service delivery including identifying and creating solutions to resolve service delivery failures and exceptions
Ensuring workplace health, safety, and security requirements
Producing accurate monthly operational reports
Undertaking department and staff performance reviews
Building value-based relationships with relevant customers to ensure high levels of customer satisfaction

Personal Characteristics:

Competencies/Skills:

Competent team manager with good leadership skills
Able to manage a well-established & diverse team
Able to work with budgets & forecasts
Resourceful
Computer literate with advanced skills in Excel, Word & PowerPoint
Knowledge of ServCraft or job card management system is an advantage
Knowledge of SAGE is an advantage
Skilled negotiator
Strategic thinker but able to implement strategies and deliver results
Team player who can lead a diverse team
Ability to work in a high-paced environment
Some weekend work is required for technical line telephone to maintain an On-Call line for weekend techs

Job Type: Full-time

Ability to commute/relocate:

Johannesburg North, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Language:

License/Certification:

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