Full-time

Job Title: AREA MANAGER – FOOD SERVICES

JOB PURPOSE

In your role, you will be responsible for supporting contract managers to grow and develop their food-to-go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits.

The brands you will be supporting will primarily be Greggs; previous experience in this brand or similar would be desirable.

You will also be responsible for delivering the facility fee budget assigned to your area.

MAIN ACCOUNTABILITIES

Fully understand and comply with your brand's franchisor regulations, ensuring that site teams are fully trained to deliver.
Manage franchisor regulated training & development programmes.
Oversee training of Managers & Contract Managers in franchise brands, planning training & attendance of courses.
Conduct bi-weekly visits to stores to appraise compliance with brand standards and training.
Conduct quarterly visits at identified hot food locations within the geographical region, completing SAS food standards.
Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food Operations Manager to bring the store back into compliance.
Deliver brand training courses for the MFG team.
Understand the retail & forecourt operation and how this works alongside food services.
Maintain relationships with key stakeholders in MFG and franchise brands.
Attend & present in monthly team meetings.
Attend weekly Operations and Food on the Go meetings.
Assist with the launch of developments that include hot food in your geographical area.
You will be expected to cover other Area Managers as and when the business requires.

WORK CONTEXT

The post is field-based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements.

COMMUNICATIONS

Internal Contacts:

Food Services Operations Manager
Head of Operations Food Services
Retail Director
Commercial Director
Food Service Director
Customers / Clients
Directors
Regional Managers / Area Retail Managers
Accounts Department
Other Head Office Personnel

External Contacts:

Representative(s) from external suppliers
Contract Managers
Contractors
Customers

COMPLEXITY

The main sources of complexity are:

Ensuring that customer expectations are met/exceeded in a fast-moving/volatile business market.
Being able to communicate with customers, contract managers, contractors, and third-party suppliers.

KNOWLEDGE AND SKILLS REQUIRED

Strong communication skills.
Excellent planning & organisation skills.
Ability to work independently or as part of a team.
Fast pace high volume QSR experience (Burger King, McDonald's, or KFC).
Minimum 2 years in QSR at Managerial level.
Ability to control process for delivery of excellent service.
Understanding of relevant legislation.

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